How I Started
Let's start from the beginning...
When I was growing up, I was very crafty and interested in technology. I would always play any video game I could get my hands on. I loved playing computer games
since that's all I had at home (I gravitated towards dress-up or parking games). I was also the person everyone went to for drawings. I started off as a traditional
artist using paper and pencil. I vividly remember pausing the SpongeBob movie and placing a paper over the screen so I could trace the picture. At the Boys and Girls Club,
I got into graffiti for a while. Finally, one birthday, my father got me a Samsung tablet. From that point on, I became a digital artist. I started off trying to
make portraits of people since that was popular at the time. Eventually, I was able to branch out and start doing commissions. My love for technology has also grown. I
still play video games and have started learning about programming and website development. I am currently working on a BS in Information Technology with a
concentration in Digital Media. I believe this is the perfect degree to combine my love for arts and technology.
Fun Facts
- I plan to have a game room, in my future home, filled with all the game systems I grew up playing.
- If there was a fire in the house and I had to save one device, I would save my iPad over saving my iPhone.
- I have some beginner experience in 3D sculpting, animating, pixel art, and video editing.
- I used to draw clothing and items for a game called Everskies. When the players purchased the items with in-game currency, I was able to exchange that currency for USD.
My Experience
Student Assistant - Visual Program and Tutorial Developer
Aug 2024 - Present
________________________________________ Georgia Gwinnett College
Work in a small group, with faculty guidance, to design and develop modules for visual programs,including animations and games, to illustrate key programming concepts (e.g. Boolean & if, loops,methods, arrays, and classes & objects). Based on the modules developed, record lecture videos that first teach the programming concepts contained in the module and then guide viewers in developing the same animations/games. Teach the same lessons either in person or synchronously in ITEC-2140 classes. Work with faculty to collect and analyze data on the games' effectiveness in teaching programmingconcepts.
Remote - Technical Support Advisor
Apr 2022 - July 2024
_____________________________________________________ Conduent
Provide phone support as Apple Support in 4 different departments which include Media Services Support (MSS) Tier 2, iOS Tier 1, Apple Pay Tier 1, and Agreement Administration Tier 1. Transfer to the correct department if the customer’s issue is outside my scope of support. Document case notes in Core, the CRM software. Send relevant help resources and information pertaining to the case for each case.
Technical Support
Feb 2018 - Dec 2018
_________________________________________ Grand Canyon University
Answered students' questions regarding technical struggles they had involving school resources andschool work. Directed staff to the appropriate technical support staff if they needed help. Helped students on the phones as well as through live chat. Completed accurate tickets summarizing every interaction and provided ticket numbers to eachcustomer. Mentored new hires while they were in training to guide them and answer any questions as well asgive constructive feedback and tips.
Technical Support
Feb 2017 - Apr 2017
_________________________________________ Grand Canyon University
Answered students' questions regarding technical struggles they had involving school resources andschool work. Directed staff to the appropriate technical support staff if they needed help.