About


How I Started

Let's start from the beginning...
When I was growing up, I was very crafty and interested in technology. I would always play any video game I could get my hands on. I loved playing computer games since that's all I had at home (I gravitated towards dress-up or parking games). I was also the person everyone went to for drawings. I started off as a traditional artist using paper and pencil. I vividly remember pausing the SpongeBob movie and placing a paper over the screen so I could trace the picture. At the Boys and Girls Club, I got into graffiti for a while. Finally, one birthday, my father got me a Samsung tablet. From that point on, I became a digital artist. I started off trying to make portraits of people since that was popular at the time. Eventually, I was able to branch out and start doing commissions. My love for technology has also grown. I still play video games and have started learning about programming and website development. I am currently working on a BS in Information Technology with a concentration in Digital Media. I believe this is the perfect degree to combine my love for arts and technology.

Fun Facts

My Experience

Student Assistant - Visual Program and Tutorial Developer
Aug 2024 - Present

________________________________________ Georgia Gwinnett College
  • Develop visual modules (animations, games) to teach programming concepts (e.g., loops, methods).
  • Record lecture videos and guide students through developing the coding projects.
  • Teach lessons in ITEC-2140 classes and assist in evaluating module effectiveness.
  • Collect and analyze data on the modules’ effectiveness in teaching programming concepts.

Remote - Technical Support Advisor
Apr 2022 - July 2024

_________________________________________ Conduent
  • Provided Tier 1 & 2 support for Apple services (iOS, Apple Pay, media services, AppleCare).
  • Resolved 85% of customer issues on the first call, including account recovery and device troubleshooting.
  • Escalated complex cases and communicated with engineers on unresolved issues.
  • Delivered technical assistance via phone and email, ensuring high customer satisfaction.

Sr. Technical Support Representative
Feb 2018 - Dec 2018

_________________________________________ Grand Canyon University
  • Trained and mentored new hires to streamline on-boarding and improve their performance.
  • Assisted students and staff with technical issues, focusing on software and school resources.
  • Provided help through phone and live chat, ensuring accurate documentation of support cases.

Technical Support Representative
Feb 2017 - Apr 2017

_________________________________________ Grand Canyon University
  • Assisted students and staff with technical issues, focusing on software and school resources.
  • Provided help through phone and live chat, ensuring accurate documentation of support cases.