How I Started
Let's start from the beginning...
When I was growing up, I was very crafty and interested in technology. I would always play any video game I could get my hands on. I loved playing computer games
since that's all I had at home (I gravitated towards dress-up or parking games). I was also the person everyone went to for drawings. I started off as a traditional
artist using paper and pencil. I vividly remember pausing the SpongeBob movie and placing a paper over the screen so I could trace the picture. At the Boys and Girls Club,
I got into graffiti for a while. Finally, one birthday, my father got me a Samsung tablet. From that point on, I became a digital artist. I started off trying to
make portraits of people since that was popular at the time. Eventually, I was able to branch out and start doing commissions. My love for technology has also grown. I
still play video games and have started learning about programming and website development. I am currently working on a BS in Information Technology with a
concentration in Digital Media. I believe this is the perfect degree to combine my love for arts and technology.
Fun Facts
- I plan to have a game room, in my future home, filled with all the game systems I grew up playing.
- If there was a fire in the house and I had to save one device, I would save my iPad over saving my iPhone.
- I have some beginner experience in 3D sculpting, animating, pixel art, and video editing.
- I used to draw clothing and items for a game called Everskies. When the players purchased the items with in-game currency, I was able to exchange that currency for USD.
- I drew and animated that pixel portrait.
My Experience
Student Assistant - Visual Program and Tutorial Developer
Aug 2024 - Present
________________________________________ Georgia Gwinnett College
- Develop visual modules (animations, games) to teach programming concepts (e.g., loops, methods).
- Record lecture videos and guide students through developing the coding projects.
- Teach lessons in ITEC-2140 classes and assist in evaluating module effectiveness.
- Collect and analyze data on the modules’ effectiveness in teaching programming concepts.
Remote - Technical Support Advisor
Apr 2022 - July 2024
_________________________________________ Conduent
- Provided Tier 1 & 2 support for Apple services (iOS, Apple Pay, media services, AppleCare).
- Resolved 85% of customer issues on the first call, including account recovery and device troubleshooting.
- Escalated complex cases and communicated with engineers on unresolved issues.
- Delivered technical assistance via phone and email, ensuring high customer satisfaction.
Sr. Technical Support Representative
Feb 2018 - Dec 2018
_________________________________________ Grand Canyon University
- Trained and mentored new hires to streamline on-boarding and improve their performance.
- Assisted students and staff with technical issues, focusing on software and school resources.
- Provided help through phone and live chat, ensuring accurate documentation of support cases.
Technical Support Representative
Feb 2017 - Apr 2017
_________________________________________ Grand Canyon University
- Assisted students and staff with technical issues, focusing on software and school resources.
- Provided help through phone and live chat, ensuring accurate documentation of support cases.